3.Terms and Conditions (Terms of Service)

These Terms and Conditions (also referred to as the “Terms of Service” or “Terms”) govern your use of the Website and any services you purchase from SchoolUs Ltd (“SchoolUs”, “we”, “us”, “our”).

By accessing the Website, creating an account, or placing an order, you agree to these Terms. If you do not agree, you must not use the Website or services.

3.1 Definitions

Client, you, your – the person using the Website or Services
Website – schoolus.co.uk and related pages
Services – writing, editing, proofreading, research support, tutoring, presentation design and other academic/learning support services offered by SchoolUs
Order – a request placed via the Website for Services.
Deliverables – the work product supplied to you (e.g., documents, slides, written materials).

3.2 Eligibility and account security

You must be at least 18 years old to place an order.
You are responsible for keeping your login details confidential and for all activity on your account.
You must ensure that information you provide is accurate, complete and up to date.

3.3 Nature of services and academic integrity

Our Services are provided for learning support and reference purposes. Depending on the service selected, we may provide:

– editing/proofreading of your drafts;
– tutoring, feedback and guidance;
– example/model answers and reference materials; and/or
– design/formatting support (e.g., presentations, posters).

You are solely responsible for how you use any Deliverables. Many educational institutions have strict rules on academic integrity. You agree to use Deliverables lawfully and in line with your institution’s policies. We do not accept liability for disciplinary action arising from misuse of Deliverables.

3.4 Placing an order

Orders must be placed through the Website (or a method we explicitly accept).
You must provide clear instructions, required files and any relevant marking criteria.
Deadlines are based on the information you provide at checkout; changing requirements or late information may affect delivery time.
We may contact you to clarify requirements. If you do not respond promptly, delivery dates may be impacted.

3.5 Pricing and payment

Prices are displayed during checkout and are typically quoted in GBP unless stated otherwise.
Payment is required in advance unless we agree otherwise in writing.
Card payments are handled by third-party payment processors. We do not store full payment card details.
We may suspend work and/or withhold delivery if payment is reversed, disputed or not received.

3.6 Delivery, drafts and revisions

Delivery times vary depending on service type and complexity. We aim to meet the agreed deadline, provided you supply complete and accurate information in time.

Revisions: We offer revisions where the Deliverables do not materially match the original order instructions. Revision requests must be reasonable, specific and submitted within a stated period (or, if none is stated, within 14 days of delivery). Revisions do not cover new requirements that were not included in the original order.

3.7 Client responsibilities

Provide accurate requirements and respond promptly to clarification questions.
Review Deliverables promptly and raise any issues within the revision/complaint timeframe.
Ensure you have the legal right to share any materials you upload (e.g., you own them or have permission).
Use Deliverables in accordance with academic integrity rules and applicable law.

3.8 Prohibited use

Use the Website or services for unlawful purposes.
Upload content that infringes intellectual property rights or is defamatory, abusive or harmful.
Attempt to gain unauthorised access to systems, accounts or data.
Resell, redistribute or publish Deliverables as your own commissioned work, where this would breach academic integrity or applicable laws.

3.9 Intellectual property

Website content: All content on the Website (including logos, text, graphics and software) is owned by or licensed to SchoolUs and is protected by intellectual property laws.

Deliverables: Subject to full payment, you receive a personal, non-exclusive, non-transferable licence to use the Deliverables for reference and learning support purposes. You must not resell or distribute

3.10 Confidentiality

We treat your order details and communications as confidential. We may share relevant information with contracted specialists and service providers only to the extent necessary to deliver the services and operate the Website.

3.11 Suspension and termination

We may suspend or terminate your account or refuse service if:

you breach these Terms;
you engage in abusive behaviour towards staff or contractors; or
we reasonably suspect fraud, misuse or unlawful activity.

If services are terminated due to your breach, refunds may not be available.

3.12 Disclaimers

We provide the Website and services on an “as is” basis to the extent permitted by law. While we aim for high-quality services, we do not guarantee specific academic outcomes (e.g., grades or admissions results), as these depend on many factors outside our control.

3.13 Limitation of liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

Subject to the above, our total liability for claims relating to any Order is limited to the amount you paid for that Order. We are not liable for indirect or consequential losses (such as loss of profits, loss of business, or loss of opportunity).

3.14 Changes to services and terms

We may update the Website, services, pricing and these Terms from time to time. Changes will apply from the date they are published on the Website (or otherwise notified). If you continue using the Website after changes, you agree to the updated Terms.

3.15 Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless mandatory consumer protection law in your country of residence provides otherwise.

4. Refunds, Cancellations and Consumer Rights (UK)

This section summarises our approach to refunds and cancellations and is intended to support transparency. Specific refund outcomes depend on the service type and the circumstances of the Order.

4.1 Cancellations

If you wish to cancel an Order, contact team@schoolus.co.uk as soon as possible with your order details.
If work has not started, we may be able to cancel and refund (subject to payment processor fees where applicable).
If work has started, a partial refund may apply depending on progress and costs already incurred.

4.2 Quality concerns and complaints

If you believe Deliverables do not meet the original instructions, contact us with specific details and supporting evidence.
We may offer a free revision where appropriate.
If a refund is requested, we will review the case fairly and may request additional information.

4.3 Missed deadlines

If we miss an agreed deadline due to our fault (not due to changes in requirements or late information from you), we will work with you to resolve the issue. Remedies may include expedited completion, revision support and/or a partial refund depending on circumstances.

4.4 Digital services and statutory rights

If you are a UK consumer, you may have statutory rights under consumer protection laws (including the Consumer Rights Act 2015 and related regulations) for digital content and services. Nothing in these Terms affects your statutory rights.

If you request that services begin immediately, you acknowledge that certain cancellation rights may be limited once performance has started, where permitted by law.

5. Contact Details

If you have any questions about this document, or you wish to exercise your privacy rights or raise a complaint, please contact:

SchoolUs Ltd
Email: team@schoolus.co.uk
Website: schoolus.co.uk

Terms & Conditions